BCOM_IR - Nachrichten zum Interaction Routing
The following messages are stored in message class BCOM_IR: Nachrichten zum Interaction Routing.
It is part of development package SBCOM_IR in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Interaction Routing".
It is part of development package SBCOM_IR in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Interaction Routing".
Message Nr ▲ | Message Text |
|---|---|
| 001 | &1 &2: Start of agent determination in internal router for request &3 &4 |
| 002 | Routing scenario &1 does not exist in the internal router |
| 003 | Agent determination is carried out with scenario &1 |
| 004 | Scenario is not current at present (valid from &1 to &2) |
| 005 | List of attribute values that are used for routing (see Details) |
| 006 | No agent groups are assigned to the scenario, routing is not possible |
| 007 | Determination of agent groups |
| 008 | Agent group &1 excluded because another attribute value supported |
| 009 | The following agent groups remain (see Details) |
| 010 | No agent group remains, therefore new search with reduced attribute list |
| 011 | Attribute &1 is removed from list |
| 012 | Attribute list cannot be reduced further, routing not possible |
| 013 | One agent group found, end of agent group determination |
| 014 | More than one agent group found, attempt to limit further |
| 015 | Agent group &1 removed since support of attribute &2 is worse |
| 016 | The following agent groups were chosen (see Details) |