CCMCCPROF - Call center profile
Call center profile information is stored in SAP table CCMCCPROF.
It is part of development package CCMB in software component CS-CI-CIC. This development package consists of objects that can be grouped under "Customer Interaction Center Components".
It is part of development package CCMB in software component CS-CI-CIC. This development package consists of objects that can be grouped under "Customer Interaction Center Components".
Fields for table CCMCCPROF
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 3 | * |
| CC_PROF | Call center profile | X | CCMCCPROFILE | CHAR | 15 | |
| ANI_LOOKUP | ANI look up | CCMANILFLG | CHAR | 1 | ||
| ANI_PRECEDENCE | Search sequence | CCMPREC | NUMC | 1 | ||
| ANI_SRCHTYPE | Search type | CCMSRCHTYPE | CHAR | 20 | ||
| ANI_SRCHKEY | Search key | CCMKEYNM | CHAR | 30 | ||
| IOBJ_LOOKUP | Call-Attached Data Lookup Flag | CCMIOBJFLG | CHAR | 1 | ||
| IOBJ_PRECEDENCE | Search sequence | CCMPREC | NUMC | 1 | ||
| IOBJ_SRCHTYPE | Search type | CCMSRCHTYPE | CHAR | 20 | ||
| IOBJ_SRCHKEY | Search key | CCMKEYNM | CHAR | 30 | ||
| IOBJ_NAME | Name of the Call-Attached Data Object | CCMIOBJNM | CHAR | 30 | ||
| IOBJ_KEY | Search key | CCMKEYNM | CHAR | 30 | ||
| CUST_FUNCNM | Name of Function Module | RS38L_FNAM | CHAR | 30 | * | |
| CUSTFN_PREC | Search sequence | CCMPREC | NUMC | 1 | ||
| CUSTFN_SRCHTYPE | Search type | CCMSRCHTYPE | CHAR | 20 | ||
| CUSTFN_SRCHKEY | Search key | CCMKEYNM | CHAR | 30 | ||
| ADD_AUTH_REQD | Further Identification Checks | CCMAUTHFLG | CHAR | 1 | ||
| RAISE_DNIS_CHGD | DNIS flag changed | CCMDNISCHFLG | CHAR | 1 |