CRMC_CIC_CTISLTM - CRM CIC: time limit for reacting within Service Level
CRM CIC: time limit for reacting within Service Level information is stored in SAP table CRMC_CIC_CTISLTM.
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
Fields for table CRMC_CIC_CTISLTM
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | |
| OBJID | Object ID | X | HROBJID | NUMC | 16 | PLOGI |
| REQ_TYPE | SAPphone: Request Type (Phone Call, E-Mail, Fax, ...) | X | SP_RQ_TYPE | NUMC | 4 | |
| VALID_FROM | Valid-From Date | X | DATAB | DATS | 16 | |
| SL_LIMIT_DAY | CRM CIC: Date limit for reacting within Service Level | CRMT_CIC_CTI_SL_LIMIT_DAY | NUMC | 6 | ||
| SL_LIMIT | CRM CIC: Time limit for reacting within Service Level | CRMT_CIC_CTI_SL_LIMIT | TIMS | 12 | ||
| CCORG | Business Partner Number | BU_PARTNER | CHAR | 20 |