CRMC_IC_WL_S - Agent Inbox: Status Definition
Agent Inbox: Status Definition information is stored in SAP table CRMC_IC_WL_S.
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
Fields for table CRMC_IC_WL_S
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 6 | T000 |
| STATUS | Agent Inbox Status | X | CRMT_IC_WL_STATUS | NUMC | 4 | |
| FREE_SELECTION | Allow Free Selection for System Status | CRMT_SSTAT_FREE_SELECTION | CHAR | 2 |