CRMD_CIC_CTI_H - CRM CIC: buffered CTI data: Header
CRM CIC: buffered CTI data: Header information is stored in SAP table CRMD_CIC_CTI_H.
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
Fields for table CRMD_CIC_CTI_H
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | |
| CON_ID | SAPphone: Statistics - Connection ID | X | SP_CONID | CHAR | 64 | |
| REQ_TYPE | SAPphone: Request Type (Phone Call, E-Mail, Fax, ...) | SP_RQ_TYPE | NUMC | 4 | ||
| CON_DIRECT | SAPphone: Connection Direction (Inbound, Outbound, Autom c.) | SP_CONDRC | CHAR | 2 | ||
| EXT_ADTY | temporary for SP_ADDRTYP | CRMT_CIC_CTI_ADDRTYP | CHAR | 6 | ||
| EXT_ADDR | SAPphone: Statistical Data - External Address | SP_EXTADDR | CHAR | 482 | ||
| INT_ADTY | temporary for SP_ADDRTYP | CRMT_CIC_CTI_ADDRTYP | CHAR | 6 | ||
| INT_ADDR | SAPphone: Statistical Data - Internal Address | SP_INTADDR | CHAR | 482 | ||
| SERVER | Name of SAPconnect Node or Telephony Server | SX_NODE_ID | CHAR | 12 | ||
| TIME_ZONE | Time Zone | TZNZONE | CHAR | 12 | ||
| START_TMSP | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TIMESTAMP | DEC | 8 | ||
| F_ABAND | SAPphone: Statistical Data - Flag Abandoned ('X'/' ') | SP_F_ABD | CHAR | 2 | ||
| QUEUE | SAPphone: ACD group/campaign | SP_QUEUE | CHAR | 60 | ||
| FLG_SENT_TO_BW | Checkbox | XFELD | CHAR | 2 |