CRMD_CIC_CTI_I - CRM CIC: buffered CTI data: items
CRM CIC: buffered CTI data: items information is stored in SAP table CRMD_CIC_CTI_I.
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
It is part of development package CRMCIC_BW in software component CRM-CIC-REP. This development package consists of objects that can be grouped under "Business Warehouse Extraction for Interaction Center".
Fields for table CRMD_CIC_CTI_I
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | |
| CON_ID | SAPphone: Statistics - Connection ID | X | SP_CONID | CHAR | 64 | |
| STEP_NO | SAPphone: Statistical Data - Connection Step Number | X | SP_STEPNO | NUMC | 4 | |
| STEP_DIREC | SAPphone: Statistical Data - Connection Step Direction | SP_STEPDRC | CHAR | 2 | ||
| STEP_TYP | SAPphone: Statistical Data - Connection Step Type | SP_STEPTYP | CHAR | 4 | ||
| AGT1_EXT | Telephone number | SP_TELNO | CHAR | 60 | ||
| AGT1_NAM | SAPphone: Work Center User | SP_USER | CHAR | 24 | ||
| AGT2_EXT | Telephone number | SP_TELNO | CHAR | 60 | ||
| AGT2_NAM | SAPphone: Work Center User | SP_USER | CHAR | 24 | ||
| START_TMSP | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TIMESTAMP | DEC | 8 | ||
| STEP_TIME | SAPphone: Statistical Data - Connection Step Duration | SP_STEPTIM | TIMS | 12 | ||
| TRANSF_NO | SAPphone: Statistical Data - Connection Step Transfer Number | SP_TRANSNO | NUMC | 4 | ||
| FLG_SENT_TO_BW | Checkbox | XFELD | CHAR | 2 | ||
| STEP_DAYS | SAPphone: Statistical Data - Step Duration in Days | SP_STEPDAY | NUMC | 10 |