CRMD_ERMS_HEADER - Statistical data header

Statistical data header information is stored in SAP table CRMD_ERMS_HEADER.
It is part of development package CRM_ERMS_REPORTING in software component CRM-IC-EMS-MON. This development package consists of objects that can be grouped under "CRM_ERMS_REPORTING".

Fields for table CRMD_ERMS_HEADER

Field Name
Description
Is Key
Data Element
Data Type
Length
Check Table
MANDTClientXMANDTCLNT6
CON_IDE-Mail ID for E-Mail Response Management System (ERMS)XCRMT_ERMS_CONNECTION_IDCHAR68
CON_DIRECTConnection DirectionCRMT_ERMS_CONNECTION_DIRCHAR2
EXT_ADDRAddressCRMT_ERMS_ADDRESSCHAR482
INT_ADDRAddressCRMT_ERMS_ADDRESSCHAR482
START_TMSPUTC Timestamp (YYYYMMDDhhmmss)CRMT_ERMS_TIMESTAMPDEC8
CREATE_ONCreated On DateCRMT_ERMS_CREATED_ONDATS16
CHANGE_ONLast Changed OnCRMT_ERMS_CHANGED_ONDATS16
STATUSE-Mail StatusCRMT_ERMS_STATUSCHAR6
ORG_UNITOrganizational UnitCRMT_ERMS_ORGCHAR20
HANDLING_TIMEDurationCRMT_ERMS_DURATIONDEC7
RESPONSE_TIMEDurationCRMT_ERMS_DURATIONDEC7
IN_SLIn Service LevelCRMT_ERMS_IN_SLINT44
WEBFORM_IDWeb Form IDCRMT_ERMS_WEBFORM_IDCHAR60
EMAIL_TYPECommunication TypeCRMT_ERMS_COMMUNICATION_TYPECHAR2
FINALFinalCRMT_ERMS_FINALCHAR2
BW_EXTRACTBW Extraction FlagCRMT_ERMS_EXTRACTCHAR2
WORKITEM_IDWork item IDSWW_WIIDNUMC24
ESCALATION_TYPEEscalation TypeCRMT_ERMS_ESCAL_TYPECHAR2
ESCALATION_TIMEEscalation TimeCRMT_ERMS_ESCAL_TIMEDEC8
ESC_TIME_IN_HRSEscalation Time stamp (hours since Jan, 01 00:00)CRMT_ERMS_ESC_TIME_HRS_2000DEC7
RESP_AGENTResponsible AgentCRMT_ERMS_AGENTCHAR20
CMS_IDInteraction Center IDCRMT_IC_MDB_CCIDCHAR64
TOBE_DELETEDTo Be DeletedCRMT_ERMS_DELETECHAR2
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