CRMD_ESCAL - Service Response Time Schema
Service Response Time Schema information is stored in SAP table CRMD_ESCAL.
It is part of development package CRM_SERVICE_ENTITLEMNT in software component CRM-BTX-CTR-SCO. This development package consists of objects that can be grouped under "Service Agreements (SLA)".
It is part of development package CRM_SERVICE_ENTITLEMNT in software component CRM-BTX-CTR-SCO. This development package consists of objects that can be grouped under "Service Agreements (SLA)".
Fields for table CRMD_ESCAL
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | T000 |
| SRV_ESCAL | Response Profile | X | CRMT_SRV_ESCAL | CHAR | 20 | |
| IND_CATEGORY | Indicator for Field Category Active | CRMT_SRV_IND_CATEGORY | CHAR | 2 | ||
| IND_PRIORITY | Field Priority Indicator Active | CRMT_SRV_IND_PRIORITY | CHAR | 2 | ||
| IND_KATALOG | Indicator for Field Catalog Active (Subject) | CRMT_SRV_IND_KATALOG | CHAR | 2 | ||
| IND_CODEGRP | Indicator for Field Code Group Active (Subject) | CRMT_SRV_IND_CODEGRP | CHAR | 2 | ||
| IND_CODE | Indicator for Field Code Active (Subject) | CRMT_SRV_IND_CODE | CHAR | 2 |