CRMD_TM_IACT - Calls
Calls information is stored in SAP table CRMD_TM_IACT.
It is part of development package CRMCIC_CLM_BO in software component CRM-CIC-CAM. This development package consists of objects that can be grouped under "Call List Management Business Objects".
It is part of development package CRMCIC_CLM_BO in software component CRM-CIC-CAM. This development package consists of objects that can be grouped under "Call List Management Business Objects".
Fields for table CRMD_TM_IACT
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | T000 |
| PID | Call id | X | CRMT_CLM_CALL_ID | RAW | 16 | |
| CL_PID | Call list id | CRMT_CLM_CALL_LIST_ID | RAW | 16 | ||
| .INCLUDE | LOCK | CRMS_TM_LOCK_SET | 0 | |||
| LOCK_STATE | Call State | CRMT_CLM_CALL_STATE | CHAR | 2 | ||
| PRIORITY | Call priority | CRMT_CLM_CALL_PRIORITY | INT4 | 4 | ||
| .INCLUDE | CRMS_TM_SOBJECT | 0 | ||||
| STATE | Object state | CRMT_CLM_STATE | CHAR | 2 | ||
| LOCK_OWNER | CLM: User ID | CRMT_TM_USERID | CHAR | 24 | ||
| REFS | Global Unique ID for table | UUID | RAW | 16 | ||
| ATTEMPTS | Two digit number | NUMC2 | NUMC | 4 | ||
| HARDWARE_OUTCOME | Call result | CRMT_CLM_CALL_RESULT | CHAR | 2 | ||
| NEXT_PID | Call id | CRMT_CLM_CALL_ID | RAW | 16 | ||
| PREVIOUS_PID | Call id | CRMT_CLM_CALL_ID | RAW | 16 | ||
| FLAGS | Indicators | CRMT_CLM_FLAGS | RAW | 4 | ||
| CALL_TIME | Call Time | CRMT_CLM_CALL_TIME | DEC | 8 | ||
| DURATION | Call actual duration | CRMT_CLM_CALL_DURATION_ACTUAL | TIMS | 12 | ||
| ATTEMPTS_MAX | Maximum number of attempts | CRMT_CLM_ATTEMPTS_MAX | INT2 | 2 | ||
| PROC_TIME_EXP | Expected processing time | CRMT_CLM_PROC_TIME_EXPECTED | TIMS | 12 | ||
| PROC_TIME_MAX | Maximum processing time | CRMT_CLM_PROC_TIME_MAX | TIMS | 12 | ||
| START_ON | Execution start date and time for calls | CRMT_CLM_CALL_START_ON | DEC | 8 | ||
| STOP_ON | Execution stop date and time for calls | CRMT_CLM_CALL_STOP_ON | DEC | 8 | ||
| COMPLETE_BY | Execution complete by date and time for calls | CRMT_CLM_CALL_COMPLETE_BY | DEC | 8 | ||
| RESCHEDULED | Call rescheduling flag | CRMT_CLM_CALL_RESCHEDULED | CHAR | 2 | ||
| COMPLETED_ON | Call completion date and time | CRMT_CLM_CALL_COMPLETED_ON | DEC | 8 | ||
| DURATION_SECONDS | Time in seconds | CRMT_CLM_TIME_SECONDS | DEC | 6 | ||
| PROCESSED_ON | Date and time a call was processed last time | CRMT_CLM_CALL_PROCESSED_ON | DEC | 8 | ||
| DURATION_AVERAGE | Average call duration | CRMT_CLM_CALL_DURATION_AVG | TIMS | 12 | ||
| DURATION_MAX | Maximum call duration | CRMT_CLM_CALL_DURATION_MAX | TIMS | 12 | ||
| DURATION_MIN | Minimum call duration | CRMT_CLM_CALL_DURATION_MIN | TIMS | 12 | ||
| DURATION_AVG_SEC | Time in seconds | CRMT_CLM_TIME_SECONDS | DEC | 6 | ||
| ORDER_NUMBER | Call order number in a call list | CRMT_CLM_CALL_ORDER_NUMBER | INT4 | 4 | ||
| ADDRNUMBER | Address Number | AD_ADDRNUM | CHAR | 20 | ||
| PERSNUMBER | Person Number | AD_PERSNUM | CHAR | 20 |