SRIRAGRP - BCOM Internal Router: Agent Group
BCOM Internal Router: Agent Group information is stored in SAP table SRIRAGRP.
It is part of development package SBCOM_IR in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Interaction Routing".
It is part of development package SBCOM_IR in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Interaction Routing".
Fields for table SRIRAGRP
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 3 | * |
| AGRP_ID | Group Name | X | SR_GRPNAME | CHAR | 32 | |
| USERNAME | User Name in User Master Record | X | XUBNAME | CHAR | 12 | * |
| DLCONTROL | Single-Character Flag | X | CHAR1 | CHAR | 1 | |
| SMTP_ADDR | E-Mail Address | AD_SMTPADR | CHAR | 241 | ||
| AGENT | SAPphone: Call center user ID | SP_CCUSER | CHAR | 15 |