SRSAGRP - Routing Server: Agent_Group Table
Routing Server: Agent_Group Table information is stored in SAP table SRSAGRP.
It is part of development package SBCOM_ROUTING in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Rule-Based Routing".
It is part of development package SBCOM_ROUTING in software component BC-SRV-COM. This development package consists of objects that can be grouped under "Business Communication Rule-Based Routing".
Fields for table SRSAGRP
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 3 | * |
| AGRP_ID | Routing: Agent Group | X | SR_AGPID | CHAR | 32 | |
| CCUSER | SAPphone: Call center user ID | X | SP_CCUSER | CHAR | 15 | |
| REMOVE | SAPconnect: Selection | SX_BOOLEAN | CHAR | 1 |