THREIC_SLA_ALRT - Activities Selected by SLA Alert Program
Activities Selected by SLA Alert Program information is stored in SAP table THREIC_SLA_ALRT.
It is part of development package PAOC_EIC_APPL_SLA_VP in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: Service Level Agreement".
It is part of development package PAOC_EIC_APPL_SLA_VP in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: Service Level Agreement".
Fields for table THREIC_SLA_ALRT
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| EIC_PROCAGENT | EIC: Activity Processor | X | HREIC_PROCID | CHAR | 24 | |
| EIC_PROCORGUNIT | EIC: Organizational Unit of Activity Processor | X | HREIC_PROCORG | NUMC | 16 | * |
| CASE_GUID | Technical Case Key (Case GUID) | X | SCMG_CASE_GUID | CHAR | 64 | THREIC_ACTIVITY |
| EIC_REMINDDATE | EIC: Time Stamp | HREIC_TIMESTAMP | DEC | 8 | ||
| EIC_DUEDATE | Due Date | HREIC_SLA_DUEDATE | DEC | 8 |