THREIC_SLA_DEF - SLA Target Definitions
SLA Target Definitions information is stored in SAP table THREIC_SLA_DEF.
It is part of development package PAOC_EIC_APPL_SLA in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: SLA".
It is part of development package PAOC_EIC_APPL_SLA in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: SLA".
Fields for table THREIC_SLA_DEF
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 3 | T000 |
| TARGET | SLA Target | X | HREIC_SLA_TARGET | CHAR | 4 | |
| VISIBILITY | SLA Target Visible for EIC Agent | HREIC_SLA_TGT_VIS | CHAR | 1 |