CRM_IC_MANAGER - Interaction Center Management Tools

The development package CRM_IC_MANAGER contains objects for "Interaction Center Management Tools".
It is a subpackage in its parent development package CRM_APPLICATION. It belongs to software component CRM-IC-MDB.

Child development packages of CRM_IC_MANAGER

Development Package	Description
CRMCIC_BW	Business Warehouse Extraction for Interaction Center
CRM_IC_BTXAIL	Business Transaction Assignment Interaction Layer
CRM_IC_MANAGER_GENERAL	Interaction Center Management General Functions
CRM_IC_MDB	Interaction Center Manager Dashboard
CRM_IC_STATS_BW	Extraction of Interaction Record statistical data to BW
CRM_IC_WFM_ACCESS	Access to Remote Workforce Management Add-On Functions
CRM_UIU_IC_BTXA	Business Transaction Assignment
CRM_UIU_IC_ICAP	IC WebClient Profile Display
IC_AGENTPROFIL	IC WebClient Profile assignment for agents

This development package contains no tables.