CRM_IC_MDB - Interaction Center Manager Dashboard

The development package CRM_IC_MDB contains objects for "Interaction Center Manager Dashboard".
It is a subpackage in its parent development package CRM_IC_MANAGER. It belongs to software component CRM-IC-MDB.

This development package contains no child development packages.

Tables for development package CRM_IC_MDB

Table	Description
CRM_IC_MDB_KF	Store Key Figure values for ICM Dashboard
CRM_IC_MDB_LIST	Store items for a profile - agent groups, queues, channels
CRM_IC_MDB_QGKFH	Queue group key figures header
CRM_IC_MDB_QGKFI	Queue group key figures item
CRM_IC_MDB_QGRP	Queue groups
CRM_MDB_PROFILES	Maintain Manager Dashboard Profiles
CRM_MDB_USERINFO	Table to store user information (supervisor)
CRM_MD_PROFILES	Maintain Manager Dashboard Profiles