CICPROFILE - Customer interaction center profile
Customer interaction center profile information is stored in SAP table CICPROFILE.
It is part of development package CICB in software component CS-CI. This development package consists of objects that can be grouped under "Customer Interaction Center".
It is part of development package CICB in software component CS-CI. This development package consists of objects that can be grouped under "Customer Interaction Center".
Fields for table CICPROFILE
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 6 | |
| CICPROF | Name of customer interaction profile | X | CCMPROF | CHAR | 16 | |
| DESCRIPTION | Customer interaction center profile description | CICPROFDESC | CHAR | 60 | ||
| FRAMEWORK_ID | Framework ID | CICFRPROF | CHAR | 30 | CICCONF | |
| .INCLU--AP | CRM_CICPROFILE | 0 | ||||
| SCHEMA_NAME | Name for Schema for Key Mapping | CICSCHNAME | CHAR | 4 | CICSCHEMA |