CRMC_IC_WL_FLD - Agent Inbox: Profiles
Agent Inbox: Profiles information is stored in SAP table CRMC_IC_WL_FLD.
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
Fields for table CRMC_IC_WL_FLD
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| .INCLUDE | X | CRMTS_IC_WL_FLD_KEY | 0 | |||
| MANDT | Client | X | MANDT | CLNT | 6 | T000 |
| NAME | Action Box Component Workspace Name | X | CCMCMPCALLNAME | CHAR | 40 | CCMCMPCALL |
| CONFIG | Agent Inbox Profile | X | CRMT_IC_WL_PROFILE | CHAR | 60 | |
| DISPLAY_NUMBERS | Display Number of Inbox Items | CRMT_IC_WL_NUMBERS | CHAR | 2 | ||
| INBOX_CONFIG | Agent Inbox Configuration Name | CCMEMAILCONF | CHAR | 60 | CCMMAILIBXCONF2 | |
| GET_BACK_TO_WL | Navigate back to Agent Inbox after End Contact | CRMT_IC_WL_GET_BACK_TO_WL | CHAR | 2 | ||
| REFRESH_REQ | Refresh Item Selection with End Contact | CRMT_REFRESH_REQUESTED | CHAR | 2 |