CRMC_IC_WL_SA - Agent Inbox: Status Assignment
Agent Inbox: Status Assignment information is stored in SAP table CRMC_IC_WL_SA.
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
It is part of development package CRMCIC_WORKLIST in software component CRM-CIC. This development package consists of objects that can be grouped under "Worklist in Interaction Center".
Fields for table CRMC_IC_WL_SA
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 6 | T000 |
| STATUS | Agent Inbox Status | X | CRMT_IC_WL_STATUS | NUMC | 4 | CRMC_IC_WL_S |
| ISTAT | System status | X | J_ISTAT | CHAR | 10 | TJ02 |