CRMD_ESCAL_REC - Response Time Profile - Service Agreement
Response Time Profile - Service Agreement information is stored in SAP table CRMD_ESCAL_REC.
It is part of development package CRM_SERVICE_ENTITLEMNT in software component CRM-BTX-CTR-SCO. This development package consists of objects that can be grouped under "Service Agreements (SLA)".
It is part of development package CRM_SERVICE_ENTITLEMNT in software component CRM-BTX-CTR-SCO. This development package consists of objects that can be grouped under "Service Agreements (SLA)".
Fields for table CRMD_ESCAL_REC
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 6 | T000 |
| SRV_ESCAL | Response Profile | X | CRMT_SRV_ESCAL | CHAR | 20 | CRMD_ESCAL |
| SRV_CATEGORY | Activity Category (Communication Type) | X | CRMT_ACTIVITY_CATEGORY | CHAR | 6 | CRMC_ACT_CATEGOR |
| SRV_PRIORITY | Activity Priority | X | CRMT_PRIORITY | NUMC | 2 | SCPRIO |
| SRV_KATALOGART | Catalog | X | COMT_CATALOG | CHAR | 4 | CRMC_TQ15 |
| SRV_CODEGRUPPE | Code Group | X | CRM_QCODEGRP | CHAR | 16 | CRMC_QPGR |
| SRV_CODE | Code | X | CRM_QCODE | CHAR | 8 | CRMC_QPCD |
| SRV_DURA1 | Duration of First Response | CRMT_SRV_DURA1 | DEC | 7 | ||
| SRV_UNIT1 | Default Value for Time Unit | TIMEUNITDU | CHAR | 24 | TIMESYUT | |
| SRV_NO_SERWI1 | Service Profile Indicator Should Not Be Used | CRMT_SRV_NO_SERWI | CHAR | 2 | ||
| SRV_DURA2 | Duration of Completion | CRMT_SRV_DURA2 | DEC | 7 | ||
| SRV_UNIT2 | Default Value for Time Unit | TIMEUNITDU | CHAR | 24 | TIMESYUT | |
| SRV_NO_SERWI2 | Service Profile Indicator Should Not Be Used | CRMT_SRV_NO_SERWI | CHAR | 2 |