CRMD_ESCAL_RECNO - Response Time Profile - Service Agreement

Response Time Profile - Service Agreement information is stored in SAP table CRMD_ESCAL_RECNO.
 It is part of development package CRM_SERVICE_ENTITLEMNT in software component CRM-BTX-CTR-SCO. This development package consists of objects that can be grouped under "Service Agreements (SLA)".

Fields for table CRMD_ESCAL_RECNO

Field Name
Description
Is Key
Data Element
Data Type
Length
Check Table
CLIENTClientXMANDTCLNT6T000
SRV_ESCALResponse ProfileXCRMT_SRV_ESCALCHAR20CRMD_ESCAL_REC
SRV_CATEGORYActivity Category (Communication Type)XCRMT_ACTIVITY_CATEGORYCHAR6CRMC_ACT_CATEGOR
SRV_PRIORITYActivity PriorityXCRMT_PRIORITYNUMC2SCPRIO
SRV_KATALOGARTCatalogXCOMT_CATALOGCHAR4CRMC_TQ15
SRV_CODEGRUPPECode GroupXCRM_QCODEGRPCHAR16CRMC_QPGR
SRV_CODECodeXCRM_QCODECHAR8CRMC_QPCD
SRV_DURANAMEName for Type of Time DurationXTIMENADURACHAR24TIMECUDU
SRV_DURANumerical Value of DurationTIMEDURADEC7
SRV_UNITDefault Value for Time UnitTIMEUNITDUCHAR24TIMESYUT
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