ICPROFILES - Customer interaction center profiles
Customer interaction center profiles information is stored in SAP table ICPROFILES.
It is part of development package CRM_CICA in software component CRM-CIC. This development package consists of objects that can be grouped under "Interaction Center".
It is part of development package CRM_CICA in software component CRM-CIC. This development package consists of objects that can be grouped under "Interaction Center".
Fields for table ICPROFILES
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 6 | |
| CICPROF | Name of customer interaction profile | X | CCMPROF | CHAR | 16 | CICPROFILE |
| PROFNAME | IC WebClient Profile Category | X | ICPROFNAME | CHAR | 60 | |
| PROFVAL | IC WebClient Component Profile | ICPROFVAL | CHAR | 30 |