THREIC_SLA - SLA Contracts
SLA Contracts information is stored in SAP table THREIC_SLA.
It is part of development package PAOC_EIC_APPL_SLA in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: SLA".
It is part of development package PAOC_EIC_APPL_SLA in software component PA-EIC. This development package consists of objects that can be grouped under "Employee Interaction Center: SLA".
Fields for table THREIC_SLA
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| CLIENT | Client | X | MANDT | CLNT | 3 | T000 |
| CONTRACT | Service Level Agreement: Contract | X | HREIC_SLA_CONTRACT | CHAR | 8 | |
| ENDDA | End Date | X | ENDDA | DATS | 8 | |
| BEGDA | Start Date | BEGDA | DATS | 8 | ||
| APPT | EIC: Business Hours | HREIC_SLA_APPT | CHAR | 4 | THREIC_SLA_APPT | |
| OWNER | SLA Contract Owner | HREIC_SLA_OWNER | CHAR | 12 | USR02 | |
| CREATE_TIME | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TIMESTAMP | DEC | 8 | ||
| CREATE_USER | User Name in User Master Record | XUBNAME | CHAR | 12 | * | |
| CHANGE_TIME | UTC Time Stamp in Short Form (YYYYMMDDhhmmss) | TIMESTAMP | DEC | 8 | ||
| CHANGE_USER | User Name in User Master Record | XUBNAME | CHAR | 12 | * | |
| NOTE1 | Char255 | CHAR255 | CHAR | 255 | ||
| NOTE2 | Char255 | CHAR255 | CHAR | 255 | ||
| NOTE3 | Char255 | CHAR255 | CHAR | 255 | ||
| NOTE4 | Char255 | CHAR255 | CHAR | 255 |