CICPROFILES - Customer interaction center profiles
Customer interaction center profiles information is stored in SAP table CICPROFILES.
It is part of development package CICB in software component CS-CI. This development package consists of objects that can be grouped under "Customer Interaction Center".
It is part of development package CICB in software component CS-CI. This development package consists of objects that can be grouped under "Customer Interaction Center".
Fields for table CICPROFILES
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 3 | * |
| CICPROF | Name of customer interaction profile | X | CCMPROF | CHAR | 8 | CICPROFILE |
| PROFNAME | CIC profile category | X | CICPROFNAME | CHAR | 30 | CICPROFMASTER |
| PROFVAL | Value of a Component Profile | CICPROFVAL | CHAR | 15 |