EWFGRU - Front Office Call Group
Front Office Call Group information is stored in SAP table EWFGRU.
It is part of development package CCMA in software component CS-CI-CIC. This development package consists of objects that can be grouped under "Customer Interaction Center Components".
It is part of development package CCMA in software component CS-CI-CIC. This development package consists of objects that can be grouped under "Customer Interaction Center Components".
Fields for table EWFGRU
Field Name | Description | Is Key | Data Element | Data Type | Length | Check Table |
|---|---|---|---|---|---|---|
| MANDT | Client | X | MANDT | CLNT | 6 | T000 |
| ACTSTAT | Activation Status of Entry | X | EBA_ACTIVE | CHAR | 2 | |
| CONFIG | Action Box configuration | X | EWF_CONFIG | CHAR | 16 | EWFCON |
| CALLGROUP | Action Box transaction group | X | EWF_CALLGR | CHAR | 8 | |
| .INCLUDE | EWFGRUD | 0 | ||||
| POSGROUP | Position group for front office call group | EWF_POSGR | NUMC | 2 | ||
| POSNR | Position of Front Office Call Group | EWF_POSNRG | NUMC | 6 | ||
| ICONNAME | Name of an icon | EBA_ICON | CHAR | 60 | ||
| .INCLU--AP | CRM_EWFGRUD | 0 | ||||
| OBJTYPE | Object Type for Context Menu | CRMT_CIC_COMP_ACTION_OBJTYPE | CHAR | 20 | * | |
| LOGICALSYSTEM | Logical System | CRMD_CIC_ACTION_BOX_LOGSYS | CHAR | 20 | * |